What is our ‘Star Services’ flexible contract about?

March 26th, 2019

General


Does your IT Support contract improve your business OR does it simply ‘keep the IT lights on’? Try our Refreshingly Different Approach to IT Support!

 

We offer Flexible IT Support & Disaster Recovery Services in Aberdeen. Star Services is not just a maintenance contract, it’s a support, systems management and IT improvement service in one flexible agreement.

 


Let’s Do Something Better Together!

We believe in plain speaking. Let’s cut through the IT jargon to form a relationship that’s all about transparency and collaboration.

Clear communication, clear thinking, clear objectives – better systems. It’s our way of ensuring you capitalise on our expertise and years of experience.


Is IT Support, Training and Software Development available under your current contract? Can you roll unused hours forward? We thought not… ? Star Services does


Client Testimonials

We take pride in our strong reputation – you can rely on us!

 

We have worked with Solab for over 18 years and found the company to be attentive, proactive and knowledgeable in managing and maintaining our IT network and system requirements. Throughout this long and successful relationship the company has provided an excellent and professional service in an ever changing environment.

20 users – Marine

 

We used to spend hours of time with our IT support company discussing why lists of open jobs had not been completed. Since moving to Solab that just doesn’t happen any more. Instead, we spend the time developing our system and improving it. IT is really working for us now – and our clients and staff know it!

50 users – Life Sciences

 

The Solab team have been incredibly responsive to our needs, not only did they help us address our obvious problems – they were always willing to suggest new ways of doing things based on their experience of tackling similar problems for other clients.

1200 users – Oil & Gas

 


Flexible & Responsive IT Support in Aberdeen

Star Services – because we care!

Do you get value from your fixed monthly cost support? Do you get a truly flexible service that allows your unused hours to roll forward to next month? We didn’t think so! Let’s meet, agree how many hours you would like per month and drive your business forward! Do you feel that you are not getting a value for money with your current IT Support Provider? Try a different approach with industry experts who care! Solab – your local IT Experts.

 

BUY Set your monthly hours to suit your needs and budget. Solab IT Services Aberdeen

FLEX Vary your monthly hours throughout the contract life. Solab IT Services Aberdeen

ROLL OVER Unused hours roll over to the next month – never lose an hour you pay for! Star Services Solab Aberdeen

USE Contact our expert systems engineers, application trainers and software developers; On Site, Remotely and via our Helpdesk. All on one flexible contract! Star Services Solab IT Services Aberdeen

RELY Industry accredited, experienced, multi-disciplined personnel, proactively monitoring your IT infrastructure to identify problems before they become business critical. Star Services Solab IT Services Aberdeen

 


Exclusive Features

 

Star Services is an ‘On Demand’ computer expertise contract covering all aspects of your computer system and utilising our pool of Skilled Personnel. From simple Helpdesk facilities, software installations and training roll outs through to complex Wide Area Networking Consultancy, Star Services gives you all of the wide-ranging skills you need, when you need them.

 

This is a unique and very flexible approach to IT support and is extremely popular with our clients as you can ‘Over Use’ your hours and borrow them from future months or ‘Bank unused hours’ for use in future months.

 


Star Services – FAQ

 

How do I buy Star Services?

To move forward we simply need to work our way through the following steps:
1. Set your budget
2. Choose the skills you need
3. Choose when you want us to be onsite
4. Concentrate on your core business while we get to work

 

What is the Key Advantage of Star Services?

The advantage of the Star Services contract is that the contracted number of hours is able to be increased or decreased by agreement according to demand and any unused hours roll forward to the next month. We jointly determine a number of days per month with you, including proactive work and server monitoring, and then give you a monthly statement of hours used versus hours purchased.

 

What’s included in Star Services Contract?

Choose the skills you need! With Star Services, you are able to call off skills and services from the following pools against
your contract on a planned or call out basis:

  • Engineering Team: Networking, Virtualization, Hardware, Software, Infrastructure Support and Development. Carried out by experienced, multi-disciplined engineers with accreditations such as MCSE, MCP, and VMSE.
  • Applications and Training Team: Application support, training and consulting with Microsoft Approved Competency Testing available and undertaken by our Microsoft Certified Training personnel.
  • Software Development Team: Application, database and web development in all aspects of business process is undertaken by experienced, consultant level personnel with full life cycle programming experience.

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