Job Opening: Helpdesk 1st & 2nd Line Engineer

March 8th, 2019



We have an immediate vacancy for a Helpdesk 1st & 2nd Line Engineer. Apply today!

About Solab


Solab IT Services are a well-established Managed Services Provider (MSP) based in Aberdeen.  We offer a complete portfolio of IT services (IT Support, IT Training, Software Development) to a wide variety of clients across Scotland and internationally.


Onboard Tracker™


Onboard Tracker is the market leading Crew management, Training and Competence software for Oil and Gas and tracks people attending more than 60% of the rigs in the UKCS and in 30 countries.
For more details, visit our website:


Click the image below to download our Job Spec!

Helpdesk 1st & 2nd Line Engineer

Helpdesk 1st & 2nd Line Engineer



  • 1st response to phones in the office – hunt group to sales and admin team
  • Answering helpdesk calls, raising tickets
  • Managing tickets, ensuring timely response, escalation and closure
  • Remote user support (PC, MS Office)
  • Managing customer license renewals
  • PC/Laptop builds
  • Co-ordination of renewals form our renewals system. Production of the reminders, quotes and processing of SSL Certs, Anti Virus Quotes etc



  • Knowledge of computer desktop environments (Windows 10, Windows 7)
  • Knowledge of Microsoft Office suite (Office365 and Office 2016/2019)
  • Analytical skills, troubleshooting
  • Ability to follow instructions
  • Multitasking and workload prioritisation
  • Excellent English language skills – both oral and written
  • Current right to work in the UK



  • Previous experience with helpdesk systems / environments
  • Knowledge of mobile devices (laptops, tablets mobile phones)
  • Active Directory administration experience
  • MS Server (2016/2019) administration
  • Internet connection troubleshooting / networking knowledge (TCP/IP)
  • Driving licence



In addition to this the role will include:


  • Software Testing – needs attention to detail
  • 1st Line on Onboard Tracker support calls


Very advantageous :


  • Knowledge of offshore / marine crewing
  • Knowledge of offshore training and certification



Send your CV and cover letter to


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