At Solab we have a team of systems engineers, trainers and developers so not only can you choose from a flexible Star Services, a Bank of Hours or a Fixed Price monthly contract, but you can also encompass helpdesk, on-site engineering, application training and software development into a simple, monthly paid support agreement.
As a Star Services client you will have truly flexible service. Star Services is not just a maintenance contract, it’s a support, systems management and improvement service in one flexible agreement. Simply choose how many hours you would like per month and start benefiting.
As a Bank of Hours client you can access our services on an ad-hoc basis without a contract commitment. Purchased upfront, you can call off your bank of hours against any of the Support, Training or Development services we provide.
As a Fixed Price client you can set your objectives and budgets in advance and we fix a monthly cost. Fixed Price covers essential support and maintenance calls to keep your core systems running.
| Star Services | Bank of Hours | Fixed Price | |
|---|---|---|---|
| How do I buy it? | Agreed number of Monthly Hours that you can flex to suit |
Purchased upfront | Monthly Fixed Price |
| How is it delivered? | Onsite & Remotely for as often as you need us | Onsite & Remotely | Onsite & Remotely |
| Features | - Build a bank of monthly hours to suit your needs and budget - Unused Hours Roll Over to the next month – never lose an hour you pay for - Use your hours on planned, routine, emergency or an ad-hoc basis - Call expert systems engineers, trainers and software developers under one flexible contract and streamline your IT supply chain - Proactive monitoring and early detection of problems - All your IT business needs covered under one flexible contract - Continuous system management and improvement – not just maintenance - Identify and solve problems before they become business critical - Peace of mind - Flexibility |
- A bank of hours gives you commitment free access to our services. - This simple, prepaid account is simply topped up when you need more hours. - Ideal for occasional or project use |
- Monthly fixed costs are based on your infrastructure - Fixed Annual cost paid monthly on an annual contract - Ensures essential systems and services are operational |
| Key Benefits | - Flexible service - Monthly purchase of hours - Ability to vary hours through the contract life - Unused hours carry over to the following month - Draw time from the Engineering Support, Training and Development teams - Experienced and fully manned Helpdesk - SLA’s and guaranteed response times - Dedicated Technical Account Manager - Experienced, multi-disciplined personnel - On Site and Remote Support - Regular, Scheduled or Ad-Hoc site visits - Web based job logging system - Proactive monitoring of Servers, Applications and Devices - Monthly activity reporting - Accurate documentation of your system - IT Estate management & Strategy Planning - Virtual IT Director service |
- Buy Hours Upfront - No monthly cost - Use us when you need us - No contract commitment - No SLA |
- Monthly fixed price covering support and maintenance calls - Reactive Service - Experienced and fully manned Helpdesk - SLA’s and guaranteed response times - Experienced, multi-disciplined personnel On Site and Remote Support - Regular, Scheduled or Ad-Hoc site visits - Web based job logging system - Monthly activity reporting - Accurate documentation of your system - Proactive monitoring of Servers, Applications and Devices (Optional Extra) |
Star Services
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Bank of Hours
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Fixed Price
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Get in touch with our Solab team to discuss your IT Support requirements! Email us at info@solab.co.uk or call +44 1224 213033
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