IT Support Packages

IT Support Packages

At Solab we have a team of systems engineers, trainers and developers so not only can you choose from a flexible Star Services, a Bank of Hours or a Fixed Price monthly contract, but you can also encompass helpdesk, on-site engineering, application training and software development into a simple, monthly paid support agreement.

Star Services

As a Star Services client you will have truly flexible service. Star Services is not just a maintenance contract, it’s a support, systems management and improvement service in one flexible agreement. Simply choose how many hours you would like per month and start benefiting.

Bank of Hours

As a Bank of Hours client you can access our services on an ad-hoc basis without a contract commitment. Purchased upfront, you can call off your bank of hours against any of the Support, Training or Development services we provide.

Fixed Price

As a Fixed Price client you can set your objectives and budgets in advance and we fix a monthly cost. Fixed Price covers essential support and maintenance calls to keep your core systems running.

Package Comparison Table:

Star Services Bank of Hours Fixed Price
How do I buy it? Agreed number of Monthly Hours
that you can flex to suit
Purchased upfront Monthly Fixed Price
How is it delivered? Onsite & Remotely for as often as you need us Onsite & Remotely Onsite & Remotely
Features - Build a bank of monthly hours to suit your needs and budget

- Unused Hours Roll Over to the next month – never lose an hour you pay for

- Use your hours on planned, routine, emergency or an ad-hoc basis

- Call expert systems engineers, trainers and software developers under one flexible contract and streamline your IT supply chain

- Proactive monitoring and early detection of problems

- All your IT business needs covered under one flexible contract

- Continuous system management and improvement – not just maintenance

- Identify and solve problems before they become business critical

- Peace of mind

- Flexibility
- A bank of hours gives you commitment free access to our services.

- This simple, prepaid account is simply topped up when you need more hours.

- Ideal for occasional or project use
- Monthly fixed costs are based on your infrastructure

- Fixed Annual cost paid monthly on an annual contract

- Ensures essential systems and services are operational
Key Benefits - Flexible service

- Monthly purchase of hours

- Ability to vary hours through the contract life

- Unused hours carry over to the following month

- Draw time from the Engineering Support, Training and Development teams

- Experienced and fully manned Helpdesk

- SLA’s and guaranteed response times

- Dedicated Technical Account Manager

- Experienced, multi-disciplined personnel

- On Site and Remote Support

- Regular, Scheduled or Ad-Hoc site visits

- Web based job logging system

- Proactive monitoring of Servers, Applications and Devices

- Monthly activity reporting

- Accurate documentation of your system

- IT Estate management & Strategy Planning

- Virtual IT Director service
- Buy Hours Upfront

- No monthly cost

- Use us when you need us

- No contract commitment

- No SLA
- Monthly fixed price covering support and maintenance calls

- Reactive Service

- Experienced and fully manned Helpdesk

- SLA’s and guaranteed response times

- Experienced, multi-disciplined personnel
On Site and Remote Support

- Regular, Scheduled or Ad-Hoc site visits

- Web based job logging system

- Monthly activity reporting

- Accurate documentation of your system

- Proactive monitoring of Servers, Applications and Devices (Optional Extra)

Star Services

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Bank of Hours

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Fixed Price

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Get in touch with our Solab team to discuss your IT Support requirements! Email us at [email protected] or call +44 1224 213033

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